Shipping & Delivery Policy

At Boketon, we are committed to delivering joy to your little ones as quickly and safely as possible. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking details.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Time

Estimated delivery times:

  • Standard Shipping: 4–7 business days

  • Express Shipping (if available): 2–4 business days

Delivery times may vary depending on your location and courier service availability.

3. Shipping Charges

  • Shipping charges are calculated at checkout.

  • We may offer free shipping on orders above a certain amount (if applicable).

  • Any promotional free shipping offers will be clearly displayed on our website.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment status in real time.

5. Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • High order volumes

  • Courier service disruptions

  • Weather conditions

  • Incorrect shipping information provided by the customer

We appreciate your patience and understanding in such situations.

6. Incorrect Address

Please ensure your shipping details are correct before placing an order.
We are not responsible for orders shipped to incorrect addresses provided by customers.

7. Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit:

  • Contact us within 48 hours of delivery

  • Provide photos (if damaged)

  • Include your order number in your message

We will investigate and resolve the issue as quickly as possible.

8. International Shipping (If Applicable)

  • International delivery times may vary.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

If you have any questions about your shipment, please contact us at:
📧 support@ibisfab.com